FAQ

Is there any change in your travel schedule?
Reservation cancellation/refund in WITHGO is processed as follows:
1.100% refund is available for cancellation 2 days before using the service. Cancellation on the service date is not available.
2. Refund rate for cancellation 1 day before using the service is 50%.
3. If you reserved the service in the store, cancellation/refund on the same day is available by presenting a receipt. However, once your luggage delivery is started, cancellation/refund is not possible.

If you misspelled the accommodation address or there is any change in the service date, you can make change no less than 2 days (based on the service date in the country where the service is provided) before using the service. If you request the change 1 day before using the service, change is available only one-time.

For further details, please contact the customer service center or KakaoTalk channel (WITHGO) to help.

After registration at Daegu Airport/Dongdaegu Station by 14:00, once this information has been registered in the personal pick of the delivery driver, the luggage is arrived in the front desk of the accommodation in Daegu between 15:00 ~ 17:00.

After registration at Gyeongju Station by 14:00, once the information has been registered in the personal pick of the delivery driver, the luggage is arrived in the front desk of the accommodation in Gyeongju between 15:00 ~ 17:00.

If you plan to move to another city (Daegu<->Gyeongju), registration is essential by 13:00. If registration is made after 13:00, same-day delivery might not be available. 

※ The arriving time of the luggage at your accommodation is different depending on traffic conditions and the route. Therefore, please understand that we can not designate the exact arrival time. 

[Accommodations->Daegu Airport/Dongdaegu Station/Gyeongju Station] In this case, please inform the front desk that you are ‘using WITHGO service’ when you leave your luggage there. Then, we pick up your luggage and move them to Daegu Airport/Dongdaegu Station/Gyeongju Station.

The pick-upped luggage can be returned from 13:00 in the same region, or from 14:00 in the different region. If the luggage is not returned within the business hours (Dongdaegu Station/Geyongju Station 22:00, Airport 20:00), extra charge is added according to the storage fees per day.

You can use this service through various accommodations as well as hotels. But, WITHGO partner hotels provide better services through business agreements.

※ Currently, air-bnb is not available in this service.

WITHGO delivery reservation is processed as follows:

1. Homepage reservation: You can make a reservation in the homepage from the time before using same-day delivery to 15:00.

※ Exceptionally, in case of Accommodations -> Daegu Airport/Dongdaegu Station/Gyeongju Station, reservation for same-day delivery should be made by 11:00.

※ For the case of Daegu Airport -> Dongdaegu Station/Accommodations, reservation should be made by 14:00.

2. Same-day delivery reservation in the store: You can make a reservation at the WITHGO store by 15:00.

※ In case of on-site reservation, if delivery service is closed earlier, same-day delivery might not be available.

※ You can make an inquiry, but reservation is not possible by telephone.

If you do not pick up your luggage within the business hours (09:00-22:00), you can pick up next day from 09:00 with extra charge per day.

Currently, we provide this service in Daegu and Gyeongju. We will make efforts to expand the service to other regions.

In the event of damage or loss of luggage, you should verify that the damage or loss is caused by faults of WITHGO. Maximum compensation is KRW 500,000 if our fault has been verified. For detailed information, please refer to terms and conditions when you apply for the service.

You can make a reservation for WITHGO storage service through the homepage and mobile application. WITHGO stores in Daegu Airport/Dongdaegu Station/Gyeongju Station provide storage service from 09:00 to 22:00. In case of weekend/holiday/busy season, the storage service can be closed earlier.