Terms and Conditions

Article 1 [Purpose]

Article 2 [Definition of Terms]

• 1. Customers: A person who has made a contract with the company on the service.
• 2. The company: The company (WITHGO) which delivers or stores luggage and items based on the service contract and service charge.
• 3. Luggage (Baggage): Items entrusted by the customer through proper procedures.
• 4. Service charge: Fees for delivery or storage calculated by the company for providing the service.
• 5. Destination: The customer’s address to which luggage is being delivered or pick-up place requested by the customer when the customer makes a reservation, which should be clear address for delivery.
• 6. Declaration price: Baggage price declared by customers to estimate the liability limit imposed on the company in case of damage or loss of baggage.
• 7. Contract: Contract between the company and customers for delivery and storage of luggage.
• 8. Reservation: Request of the service by customers which can be verified through the electronic records.
• 9. Branch: The place located in or out of the airport and train terminals operated by the company to receive or carry out luggage of customers.
• 10. Host: The place in which luggage or personal items of customers are stored through a separate contract with the company.
• 11. Payment: Customers’ final action to pay money after selection of payment type and entry of financial information to use the service.

Article 3 [Status of the Company]

The company moves and delivers luggage to the place requested by customers. The company receives service fees from customers for providing information necessary for luggage storage and reservation service to host.

Article 4 [Service Reservation and Cancellation]

• 1. Customers are obliged to provide information necessary for delivery to the company.
• 2. Service application (reservation) by customers shall be through the homepage, smartphone app, telephone or visiting the branch. The application is valid only after the payment has been completed.
• 3. Customers should leave their luggage by the specified time at the homepage after finishing reservation.
• 4. Every trouble caused by the difference between the information provided by customers to the company and real information and damage in the case that luggage is not left by the selected time shall be charged on customers, in which cancellation or refund are not provided and the company is exempt from the responsibility.
• 5. If the service delay is caused by customers, the company is able to cooperate to deliver the luggage via other transport, in this case, all the accompanied cost shall be paid by customers.
• 6. Customers should check the terms and conditions prior to making a reservation, and it is assumed that customers checked and agreed the terms and conditions after the application has been valid. Exceptionally, the company is obliged to explain the important clauses verbally or in written forms to customers.
• 7. Application for service change is available no less than 2 days (based on the time where the service is provided) before using the service, and which is limited to one-time no less than 1 day (based on the time where the service is provided) before using the service. As for application for service change after the time, the company is exempt from responsibility for service delay or delivery failure along with rights to decline.
• 8. If normal delivery by the company is difficult due to inevitable reasons such as natural disasters or war, the company is able to cancel or change the service reservation.
• 9. Customers are able to use the reservation service to leave their luggage while the service is provided by the company and customers should check the followings in advance. The company is exempt from the responsibility for fact or legal relevance caused by the fact that customers do not check the followings in advance:
  • 1) Business hours of host
  • 2) Whether the business hours of host is appropriate for customers’ reservation schedule
  • 3) Refund policy
  • 4) Storage and pick-up process of luggage
• 10. Customers should provide the following information to use the reservation service for luggage storage.
  • 1) If the information of customers is collected and retained by the company, customers shall agree that the information is provided to the host to use the reservation service.
  • 2) Schedule and time to leave the luggage
  • 3) Number of luggage
  • 4) Schedule and time to pick up the luggage
  • 5) Comments related to luggage storage
  • 6) Credit/debit card information
• 11. If customers reserve the service of host in accordance with the prior clause through the company’s service, the contract between customers and the host on luggage storage shall be concluded when the host immediately accepts the reservation. If customers have finished the payment according to the payment procedure stated in the terms and conditions, the reservation shall be completed and confirmation is notified to customers. The notice can be checked in the registered email and contact or customer information in the website and applications.
• 12. If the reservation has been completed, customers are able to store their luggage in the host according to the reservation.

Article 5 [Rules for Luggage]

• 1. Standards for storage of luggage and personal items shall be posted on the homepage. Also, service charge is subject to change by circumstances of the company, in which a separate notice shall be provided to customers about the change.
• 2. If the declared price per item exceeds KRW 500,000, the service shall not be available unless the prior agreement is made between the company and customers.
• 3. The company shall not be responsible for luggage declared more than KRW 500,000 for the same-day delivery and customers are entirely responsible for damage of luggage declared over KRW 500,000.
• 4. The company shall assume the declaration price of the luggage less than KRW 500,000 unless there is a clause containing special conditions regarding the luggage registered in the service.
• 5. Customers should check if the luggage is completely closed when leaving the luggage. The company shall not be responsible for any loss caused by the faults of customers who did not close the luggage completely. The company is exempt from responsibility for damage caused in the process of closing the luggage after catching the matter.
• 6. Customers should fill up essential information when they leave their luggage. The company might require ID checking such as a passport. If a customer is not able to verify legitimate identity, delivery and carry-out of luggage can be limited.
• 7. The company shall deliver the luggage to the destination only in the case that the item and the number information entered in reservation is corresponded with the real luggage. If not, the company is able to deny the luggage delivery.
• 8. The company is able to deny delivery of items considered to be similar to the followings or containing one of them. Accordingly, the company is exempt from liabilities for any accident happened in delivery.
  • 1) Expensive jewelry and items (gold and jewel)
  • 2) Cash, stocks and bonds(every type of check and document)
  • 3) Risky items which can be harmful to others
  • 4) Items with risk of breakage
  • 5) Perishable and foul items
  • 6) Flammable chemicals or psychotropic drugs
  • 7) Electronic devices, personal PC, laptops (digital cameras, ipads, smartphones, etc)
  • 8) Other items considered inappropriate for ordinary delivery
  • 9) Items prevented from delivery by laws or the government instructions
• 9. The company is able to deny delivery if safe delivery or delivery itself is considered impossible.
• 10. The company shall be exempt from liabilities for any damage happened after the luggage is provided to others not the customer written in the reservation form by request of the customer.
• 11. If a confirmation slip issued in delivery or storage is not presented by customers, luggage provision can be denied. The company shall be exempt from liabilities for any damage happened after the luggage is provided to others not the customer written in the reservation form by request of the customer.

Article 6 [Service Charge and Payment]

• 1. Service charge shall be posted in the homepage.
• 2. Service charge is subject to change, which shall be notified through the homepage 1 month before the change application.
• 3. Payment is available through electronic payment or bank transfer when making a reservation.
• 4. If the storage time exceeds 24 hours for overnight delivery, extra fees per day shall be added, and in case of storage more than 2 days, extra fees shall be charged based on the separate notice of service charge.

Article 7 [Responsibility and Liability]

• 1. The company shall accept liability within the limit of KRW 500,000 for damage in case that “loss and damage” of the luggage are intentionally or accidentally caused by the company.
• 2. Damage to the luggage and customers by faults of the company is as follows:
  • 1) Breakage of luggage
  • 2) Loss of luggage
  • 3) Damage by wrong delivery
  • 4) Damage by delayed delivery
• 3. The company shall not be responsible for slight scratch, crack, compression, general wear-out, and contamination in case of travel luggage.
• 4. If a handle or wheel of carriers is destroyed by faults of the company, the resolution shall be repaired in principle, and the repair cost is provided up to KRW 50,000 as compensation.
• 5. If outside the luggage is destroyed by faults of the company, depreciation cost shall be applied at the rate of 10% annually based on the declared price and the compensation is provided up to KRW 100,000.
• 6. If the luggage is “in delay or wrong delivery” by faults of the company, the service charge is fully refunded, based on the principle that the company should deliver the luggage to the place required by customers as soon as possible.
• 7. The company shall not be responsible for breakage, contamination, and loss of items inside the luggage.
• 8. Customers should inform staff if items inside the luggage is in risk of breakage or loss. Service might not be available depending on the reported items.
• 9. Customers shall be responsible for verifying the loss of luggage.
• 10. If there happened the loss or damage of luggage, customers should submit materials on the loss or damage in written forms within 7 business days from the date when the luggage is delivered. If the request for compensation has not been submitted within the 7 business days from the date when the luggage is delivered, the company shall not be responsible for any loss or damage.
• 11. If the luggage delivery is delayed and customers board a plane without the luggage by faults of the company, the company shall deliver the luggage to the destination using the fastest transport.
• 12. As compensation for delay and loss are not provided in duplication, either one with higher compensation is provided within the limit of KRW 500,000.
• 13. The company shall not be responsible for damage or delay caused by the followings:
  • 1) Flight delay
  • 2) Government regulations
  • 3) Strike in transport or other labor disputes
  • 4) Military or police action due to war, terror, and riot
  • 5) Crimes caused by others
  • 6) Destroyed transportation due to natural disasters
  • 7) Terror
  • 8) Riot
  • 9) Action by public agency
  • 10) Other natural disasters
  • 11) Mistake by customers
• 14. Damage from difference between the standard and the real weight of luggage is excluded from compensation.
• 15. If it is verified that the company took necessary actions to prevent damage or the company was not able to take action due to unavoidable reasons, which shall be excluded from compensation.

Article 8 [Refund Policy]

• 1. If transport such as the plane is delayed due to unavoidable reasons like natural disasters, customers are able to get a refund by immediately informing the company of the matter.
• 2. If transport such as the plane is delayed due to unavoidable reasons like natural disasters and customers did not immediately inform the company of the matter, refund is not available.
• 3. As customers are not able to request cancellation or change of reservation and refund after 24:00 on the service date, the company is not liable for full refund to the customers.
• 4. As for cancellation of reservation 1 day before using the service, 50% of refund for the service charge is provided.
• 5. As for cancellation of reservation no less than 2 days before using the service, 100% of refund for the service charge is provided.

Article 9 [Clause Containing Special Conditions]

• 1. If special conditions to expand the responsibility of the company are added regarding some clauses, the clause containing special conditions are prioritized than the clauses.
• 2. Every delivery is applied to terms and conditions and rules valid on the application date and subject to change without prior notice according to business needs.

Article 10 [Exemption]

• 1. If customers do not request compensation to the company for the loss, breakage, and delay of luggage, the company shall not be liable for the damage anymore.
• 2. The company shall not be liable for compensation requests submitted after 7 business days from the date when the luggage is delivered to customers.
• 3. If customers do not receive the luggage without special reasons, the luggage can be disposed after 1 month from the delivery date. If customers want to receive the luggage within 1 month, extra fees can be charged based on the retention period.

Article 11 [Handling Luggage]

• 1. Customers should visit the service desk within the business hours. If not, the company shall not be responsible for any matter caused by the situation.
• 2. If luggage is left for 1 month without being picked-up, the company is able to dispose the luggage assuming that customers give up the rights on the luggage.
• 3. If luggage is picked up at the destination, a receiver should be prepared to get the luggage any time in the place. The company shall not be responsible for any matter caused by absence of the receiver upon delivery.
• 4. The company shall not be responsible for matters happened when customers visit the service desk beyond the reserved time. However, the company should be able to cooperate with customers visiting within the business hours.
• 5. If customers leave the country without receiving luggage, the company shall deliver the luggage to home of customers. In this case, all the accompanied cost should be paid by customers with additional fees of KRW 10,000 for arrangement.

Article 12 [Use of Other Transports]

• The company is able to deliver the luggage in agreements or contracts with other delivery companies or using transport of other delivery companies.

Article 13 [Responsibility of Company]

• 1. As for damage or loss of luggage due to business of the company accompanied by delivery service, unless it is verified that the damage or loss is intentionally or accidentally caused by the company, the company shall not be responsible for the matter.
• 2. Customers must apply for the service directly to the company. The company shall not be responsible for delivery which is not received by the company such as personal transaction with staff in charge of the transport.

Article 14 [Competent Court]

• Dispute between the company and customers shall be exclusively under control by the competent court whose jurisdiction covers the main office of the company.

Article 15 [Implementation of Terms and Conditions]

• The terms and conditions are enforced and come into effect as of the 1st of February in 2020.